Enterprise Support

Get the industry’s best technical support for Machine Learning. With H2O.ai support, you’ll experience more uptime, faster issue resolution, better performance to support your critical applications, and faster delivery of the platform features you care about.
Please contact us for more information about Enterprise Support.

 

Type Description
Hours of Coverage Standard business hours and 24×7 for urgent matters.
E-mail Enterprise customers should initiate a support request by sending an e-mail to support@h2o.ai.
Additional Channels Support is also available via web conference, phone, and on-site for urgent matters.
Technical Issues Private JIRA for sensitive data. JIRA and Stack Exchange for bugs and errors.
Expertise Access to H2O engineers, data scientists, and algorithm implementers.
Customer Success Single dedicated point of contact to drive mission critical applications to success.
On-Boarding Process Ensure maximum ROI from H2O.
Voice of the Customer Your input into H2O’s roadmap and feature requests.
Quick Start With H2O An engineer from H2O provides hands­-on training with the product as well as configuration, tuning, and deployment of the cluster.
H2O DevOps Guide DevOps for end­-to-­end application solutions with examples and mentorship.