Executive Summary

New South Wales is a major global and Asia-Pacific cultural hub. Home to a diverse population of 7.7 million people, NSW is Australia’s oldest and largest state. It is also an economic powerhouse, with an economy larger than Hong Kong, Malaysia, and Singapore. By using H2O.ai, the NSW Government was able to achieve its goal of promoting the use of data and information to improve its services and to benefit its citizens.


As the NSW Government wanted to build out its data practice and initiatives, they needed to enable its analysts to draw upon data science and automatic machine learning platforms to help find answers, pinpoint solutions and use data to create better services for all.

Solution Powered by H2O Driverless AI

By using H2O.ai, the NSW Department of Customer Service was able to improve the accuracy of its predictive models and empower its team of data scientists to build models faster. This allowed them to deliver more personalized and targeted programs to the citizens of NSW with improved services, policies and innovations. Programs such as the Active Kids program, which supports families by providing vouchers to put towards sport and active recreation costs each year, can be better supported with Driverless AI because it can now predict factors that cause families to miss out on these activities, target these factors and support increased participation.

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