Executive Summary 

Nationwide Insurance, a Fortune 100 company based in Columbus, Ohio, is one of the largest and strongest diversified insurance and financial services organizations in the United States. The company, industry leader in driving customer-focused innovation, is using H2O-3 open source and H2O Driverless AI to deliver exceptional customer experiences, reduce fraud and contribute to the bottom line.



Data is everywhere at Nationwide and the company wanted more from the data they had to find new ways to provide more personalized service and response to their members. To achieve this goal, Nationwide needed an AI platform that allowed them the flexibility to easily work in a complex data environment to rapidly explore data and quickly prototype new models.



Powered by H2O Driverless AI Nationwide created a centralized data science team that has built a unique, patented Model Factory to monitor all of their AI and ML models for all parts of their business. By using H2O.ai, this agile team was able to rapidly explore data with feature engineering and prototype models related to customer churn, customer retention, call routing, risk segmentation, business segmentation, fraud, underwriting, customer expansion, customer 360 and more.


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