Enterprise Support
Get the industry’s best technical support for Machine Learning. With H2O.ai support, you’ll experience more uptime, faster issue resolution, better performance to support your critical applications, and faster delivery of the platform features you care about.
Please contact us for more information about Enterprise Support.
| H2O.ai Open Source | H2O.ai Premium Support Subscription | ||
| Apache License, Version 2.0 | Commercial License | ||
| H2O Products | |||
| H2O Machine Learning | ✕ | ✕ | |
| Sparkling Water | ✕ | ✕ | |
| Deep Water | ✕ | ✕ | |
| Enterprise Steam | ✕ | ||
| Support Services Provided | |||
| Community Support | ✕ | ||
| Production Certified Platform | ✕ | ||
| Expert 24×7 Email & Phone Support with 1 hour SLA | ✕ | ||
| Bug Escalation and Off-cycle Patch Releases | ✕ | ||
| Access to H2O Data Scientist and Algorithm Experts | ✕ | ||
| Dedicated Customer Success Manager | ✕ | ||
| Health Check/Model Reviews | ✕ | ||
| DevOps/Production Consultation | ✕ | ||
| Legal Assurance | ✕ | ||
| Quick Start Services | ✕ |