AI Agents for
Global Telecom Providers
H2O.ai helps the telecommunications sector overcome CapEx and OpEx pressures through the strategic implementation of agentic AI workflows, all while enhancing customer service, long-term loyalty, and support personalization.
H2O.ai delivers the world’s leading Agentic AI platform
H2O.ai delivers the world’s leading Agentic AI platform, converging Generative AI with traditional Predictive AI to streamline telco operations, boost efficiency, and deliver exceptional customer experiences.
From contact center automation to SQL query generation, from churn prediction to billing issue resolution—H2O.ai’s vertical AI agents are purpose-built for Sovereign AI deployments in telecom environments.
AT&T Slashes AI Costs by
90% with Fine-Tuned
Small Language Models
90%
Lower cost
75%
Less latency
3x
Faster Processing
AT&T fine-tuned an ensemble of OSS models including the Danube 1.8B SLM for multi-label classification of customer call summaries across 80 categories, achieving 91% accuracy at 1/10 of GPT‑4 costs
“We returned 2X ROI, free cash flow impacting ROI on every dollar that we spent with generative AI last year.”
Andy Markus
SVP and Chief Data and Artificial Intelligence Officer, AT&T
AT&T Transformed into
an AI Company with H2O.ai
80%
reduction in fraud
75%
saved per year from reducing truck breakdowns
$10M
saved per year from reducing fuel consumption
AT&T partnered with H2O.ai to build an AI-as-a-Service platform that put AI in the hands of teams enterprise-wide. The initiative delivered rapid ROI, including over 80% less iPhone fraud, $7M saved in maintenance, and $10M saved in route optimization.
AT&T Cuts Text-to-SQL
Costs with Fine-Tuned
Small Language Models
Effectively Free vs. $0.02 per call
Tailored & Efficient
Maintains GPT‑4‑Level Accuracy
Fine-tuned SLMs cost almost nothing compared to the prior large‑model approach. AT&T achieved comparable results thanks to domain‑specific fine‑tuning with semantic similarity and data curation.
AI Agents Built for
Your Telecom Workflows
Call Classification Agent
MANUAL PROCESS
Human agents tagging and routing support calls based on issue type
H2O AGENTIC AI REPLACEMENT
AI agent automatically classifies and summarizes call transcripts to route to the right team—reducing AHT and misroutes
Text-to-SQL Agent
MANUAL PROCESS
Business analysts writing and maintaining complex queries
H2O AGENTIC AI REPLACEMENT
GenAI agent translates natural language questions into accurate SQL queries on live databases
Customer Service Agent
MANUAL PROCESS
Agents answering billing, network, and device support questions
H2O AGENTIC AI REPLACEMENT
AI agent resolves >80% of queries via natural language, integrated with ticketing and CRM systems
Churn Prediction & Retention Agent
MANUAL PROCESS
Manual churn analysis and scripted retention offers
H2O AGENTIC AI REPLACEMENT
Predictive agent identifies high-risk customers and recommends optimal incentives or actions
Billing Issue Resolution Agent
MANUAL PROCESS
Agents investigating billing discrepancies and applying adjustments
H2O AGENTIC AI REPLACEMENT
AI agent cross-references usage, plan data, and support history to resolve and explain billing issues autonomously
Field Dispatch Optimization Agent
MANUAL PROCESS
Coordinators manually assigning field techs and resolving overlaps
H2O AGENTIC AI REPLACEMENT
AI agent uses real-time data (location, skill, urgency) to auto-dispatch field engineers and optimize routes
Why Leading Telecom Providers
Choose H2O.ai
Verticalized AI Agents
Pre-trained for telecom operations, built with real workflows from top telcos like AT&T
Autonomous & Accurate
Reduce support costs while improving response accuracy and speed
Sovereign & Secure
Deploy in your data center, cloud, or air-gapped environments—no model exfiltration
Unified Platform
Blend Generative AI with Predictive AI using H2O Driverless AI for true enterprise-wide automation
