Enterprise support
The team that builds the H2O Sovereign AI Platform, working beside yours until your AI runs in production.
- H2O enterprise support adds technical support cases by email and the H2O Support Portal, with 24/7 coverage for critical production issues.
- H2O targets a 1-hour response for a critical production issue and 4 hours for a high-severity one.
- H2O enterprise support typically covers the current major release and the one before it, and longer support can be arranged by contract.
- With H2O enterprise support, you can add instructor-led training, remote or onsite, and professional services such as health checks, model reviews, and forward-deployed engineers.
Owning your AI means running it
Your AI in production, with us beside it.
Sovereign means ownership: your agents, models, and data, in your cloud, on-prem, or air-gapped. Ownership also means keeping production running. H2O enterprise support puts the team that builds the platform beside yours, whether you operate it or H2O AI operates it for you.
Choose the right support level
Open source is a great place to start. Enterprise support brings the expertise of the team that builds H2O, so production runs with confidence, whether you operate it or H2O AI operates it for you.
Community forums
Online documentation
Email and Support Portal cases
24/7 support for critical production issues
Priority issue escalation
Access to H2O University
Product webinars
Instructor-led remote training
Onsite training
Health checks
Model reviews
Forward-deployed engineers
For response targets and details, see the full support terms.
Learn from the people who build it
Training for your teams, led by our data scientists, from onboarding a new team to advanced practice. We also show you the data science pitfalls we see most often, and how to avoid them.
Enterprise readiness
Your IT team decides where AI runs, who can reach it, and how it ships.
Expertise, when the work calls for it
Available with enterprise support and scoped in your contract: our data scientists, including Kaggle Grandmasters (winners of the world's top data science competitions), and the forward-deployed engineers who co-build in production.
- Design reviewsYour architecture and model design, reviewed with our data scientists before you build.
- Health checks and model reviewsA second look at the models and deployments already in production.
- Dedicated resourcesNamed engineers who learn your environment and stay with it.
- Project workForward-deployed engineers who build with your team, in your environment.
- Production consultationHelp taking a workload from pilot to production, including DevOps.
You operate it, or H2O AI operates it for you.
Same platform either way: the same capabilities, the same governance, and the same audit trail. The choice stays open, so you can switch between them as the business changes, without rebuilding what runs on top.
H2O AI Cloud for Government
The H2O AI Cloud for Government has achieved FedRAMP High Certification, delivering the highest standard of cloud security so federal agencies can harness predictive and generative AI without compromising data sovereignty or compliance.
Questions about support
Community support is the forums and documentation, plus H2O University and product webinars, open to everyone. H2O enterprise support comes with a commercial license and adds technical support cases, 24/7 coverage for critical production issues, priority escalation, instructor-led training, and professional services.