Fireside chat with Dr Andrew McMullan, CommBank & Sri Ambati

Name: Fireside chat with Dr Andrew McMullan, CommBank & Sri Ambati
Uploaded: 2023-04-25
Duration: 32 min
Description: CBA's Dr Andrew McMullan and H2O CEO Sri Ambati on the bank's decade-long AI journey and its real-time customer engagement engine of 1,000+ models.

H2O Driverless AI

Overview

In this session, Commonwealth Bank of Australia's Dr Andrew McMullan joins H2O.ai CEO Sri Ambati for a fireside chat on CBA's decade-long AI journey. McMullan describes CBA's real-time customer engagement engine, which runs over a thousand models across 157 billion data points to personalize more than 50 million interactions a day, and details the bank's approach to responsible AI governance. He also shares examples like a real-time weather model that proactively notifies customers ahead of natural disasters, and discusses CBA's partnership with H2O.ai, including training over a thousand employees on Driverless AI.

Key takeaways

How Commonwealth Bank of Australia built a real-time customer engagement engine running 1,000+ models across 157 billion data points
How CBA personalizes more than 50 million customer interactions a day through its banking app
CBA's approach to responsible, explainable AI, including its role shaping Australia's ethical AI principles in 2019
A real-world example: a real-time weather model that proactively alerts customers ahead of floods, bushfires, and cyclones
How the H2O.ai and CBA partnership works, including training over 1,000 CBA employees on Driverless AI
CBA's push to develop its own Kaggle Grandmasters through the H2O.ai partnership

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