Fireside Chat with Matt Comyn and Sri Ambati at H2O World Sydney 2022

Name: Fireside Chat with Matt Comyn and Sri Ambati at H2O World Sydney 2022
Uploaded: 2022-11-28
Duration: 39 min
Description: CBA CEO Matt Comyn and H2O CEO Sri Ambati at H2O World Sydney on the bank's Customer Engagement Engine: about 450 models across 16 million customers.

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Overview

In this H2O World Sydney fireside chat, Commonwealth Bank of Australia CEO Matt Comyn talks with H2O.ai CEO Sri Ambati about CBA's multi year AI partnership with H2O. Comyn describes the bank's Customer Engagement Engine, which runs roughly 450 machine learning models across more than 16 million customers, and walks through use cases including Benefits Finder, Fuel Finder, and a document scanning tool built for remediation work. The conversation also covers how CBA has democratized data science access to more than a thousand employees and its approach to responsible, explainable AI with regulators.

Key takeaways

How CBA's Customer Engagement Engine uses roughly 450 machine learning models in real time across more than 16 million customers
What Benefits Finder does: more than 2.1 million customers have claimed a benefit they would otherwise have missed
How CBA built Fuel Finder and other next best conversation features using spend pattern analysis
How an AI based document scanning tool, originally built for a remediation project, improved accuracy over CBA's prior process and opened up broader use cases like know your customer checks
Why CBA has given more than 1,000 employees, including people without a classical data science background, access to H2O tooling to democratize model building

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