Connor Jensen, analytics program director and interim lead data scientist at Zurich North America, explains why the insurer made open source machine learning a core strategic investment. He covers why scalable, distributed, in memory analytics matters for a business built on statistics and probability, why open source flexibility mattered more than being locked into a single vendor's toolset, and how tools like H2O Flow helped the team explain models and build end user trust. He also touches on how the open source investment helped with recruiting in a tight data science talent market.