Key takeaways
- NIH runs an Enterprise h2oGPTe knowledge assistant for 8,000 users across 28 Institutes and Centers, handling about 10,000 service requests a year, running air-gapped and built in weeks.
- The assistant answers the questions staff ask every week about travel, procurement, HR, finance and IT, and cites the policy text behind each answer.
- Enterprise h2oGPTe combines lexical and neural search, reads scanned documents with intelligent character recognition, and keeps each document collection private until you share it.
- H2O AI Cloud for Government is FedRAMP Certified at Class D (High); a deployment you run in your own environment does not inherit that certification.
Your experts have become the search engine
Your travel, procurement, HR, finance and IT guidance lives in hundreds of documents across intranet sites, shared drives and old PDFs. When staff cannot find the answer, they open a service request or email the person who wrote the policy.