Key takeaways
- A model scores each self-pay balance using billing history, remits, account age and payment behavior you already hold.
- Accounts likely to pay on their own get no outreach, so your team spends its time where a call or a plan helps.
- Low scores can trigger a financial assistance screening early, before an account moves toward collections.
- Reason codes show what drove each score, so your team can explain and check every decision for fairness.
Predict which patients will pay before you mail another statement
Patients now carry more of their own bills, and your patient financial services team works a growing list of self-pay balances. Most teams send every account the same statements on the same schedule.
That wastes calls on patients who would have paid anyway, and it reaches patients who need help too late. A score for each account lets your team change the order and the offer.