- Network anomaly detection models, built on your own telemetry, flag the unusual pattern before the alarm storm.
- A triage agent correlates telemetry, alarms and recent change logs, and opens the trouble ticket with the evidence attached.
- A remediation agent drafts the fix from your runbooks and past incidents, with the sources cited, for an engineer to approve.
- A control-tower operations view shows every open incident, what each agent has done and which approvals are waiting.
Stop losing engineer time to gathering and writing, not fixing
When something breaks, your network operations center gets an alarm storm, not a diagnosis. An engineer pulls telemetry from several tools, checks what changed in the last hour, opens a ticket, looks for the runbook and messages the field team.
Most of that time goes into gathering and writing, not fixing. The same engineer then writes the post-incident summary nobody counts in the cycle time, and many alarms are noise while the real fault hides among them.
How network incident triage works
Agents plan multi-step work, call the tools you connect, and ask for approval where you require it.
Step 1: detect
Anomaly detection models, built in H2O Driverless AI on time series data such as traffic, latency, error rates and power readings, score each cell site, link or node and flag what is unusual.
Step 2: correlate
A triage agent pulls the telemetry, the alarms and the change logs for the affected elements, groups them into one incident and names the likely cause, with the evidence.
Step 3: ticket
The agent opens the trouble ticket in your ticketing system through a connected tool, with the evidence and the elements affected.
Step 4: remediate
A remediation agent searches your runbooks and past incidents and drafts the fix, with its sources. An engineer approves it before anything changes on the network.
Step 5: summarize and learn
When the incident closes, an agent writes the post-incident summary from the ticket, the timeline and the actions taken. Closed incidents and their fixes go back into the collection, so the next similar incident starts from a known answer.
A control-tower view of the network and the agents
A control-tower operations view gives your NOC one place to see the network and the agents together: open incidents, the anomalies behind them, what each agent has done, and which approvals are waiting, so your team can see and audit every agent action.